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ISO9001:2015 Quality Management

Accreditation Documentation

Here are some of the relevant certification and various audits documents that we get asked for (but we prefer if you just give us a surprise audit, frankly)

If you wish to download our Quality Management System documentation, we provide the system's index at the following link, contact us for the full version. Match' Quality Management Manual.

Introduction

The Match Quality Management System is a methodology consisting of all the Match policies, processes, operating procedures and records that reflect how we manage quality and provide our clients with a detailed level of transparency that allows for their interaction and tracking in and of the fabrication process. Our methodology conforms to the ISO 9001:2015 Standard, and we strive to meet and exceed all the requirements of this ISO Standard, if not by the letter then certainly by spirit and intent.

Match has a continuous improvement philosophy to our business processes. Where certification is required we do what is required, not what is merely prescribed and deemed necessary.

The Match Quality Policy Statement

”At Match Engineering, precision is our promise. We are a dynamic precision CNC machining enterprise, dedicated to unwavering quality and customer satisfaction. We specialize in crafting components and parts demanding the highest quality and manufacturing standards.” “Our mission is simple: We manufacture excellence. Our reputation is built on proactive customer focus and a commitment to tackling challenging endeavours. We are synonymous with precision, delivering components that exceed industry standards.” “Our vision is to lead the local manufacturing engineering sector with meticulous craftsmanship, unwavering reliability, and affordability. We aim to bolster the local economy, provide valuable employment, and contribute to the nation's prosperity.” “Match Engineering is your trusted partner for precision CNC machining, serving diverse industries and ensuring unparalleled customer satisfaction. Creating value is our driving force. We achieve this by intimately understanding all customer needs, diligently confirming design and operational requirements, and manufacturing products that are purpose-built. We consistently deliver within promised timelines and at reasonable costs.” “Across Match Engineering, we are united in our commitment to our Quality Management System and in delivering excellence, every time. Quality is our cornerstone. Precision is our hallmark. We empower and reward our dedicated team to continuously refine, improve, and evolve our quality management practices, with a strong emphasis on LEAN processing principles. We firmly believe that quality management is not just a practice but a cornerstone in earning the trust of our customers, enabling us to stay relevant to their ever-evolving needs.”

"Our services, from needs analysis, design verification, manufacturing, testing and operational support, are aimed at exceeding the expressed and as well as unexpressed needs of our customers. Customer loyalty and satisfaction are the ultimate measure of our quality management as this is driven by their opinion and view of the value we create."

"Creating value requires us clearly understanding all our customer needs (expressed and unexpressed!), diligently confirming design and operational requirements, then manufacturing products and components which are fit for purpose, independently tested to confirm expected performance, whilst reflecting careful, exacting workmanship, delivered within promised timelines and at reasonable cost."

“Across Match, we are all committed to embracing our Quality Management System and stand by our Brand and Quality Commitment Promise. We empower and reward our people to refine, improve and evolve our quality management through continuous improvement emphasising LEAN processing principles. We believe that quality management is essential in winning the trust of our customer and allowing us to remain relevant to them.”

The Match Quality Commitment

The rest of this page will cover the following key principles of Match's ISO9001 quality policy. By principles we mean foundational beliefs in what is necessary for us to delivery Quality Products that meet our client's expectations.

  1. Customer Focus
  2. Leadership & Alignment
  3. Managing Expectations & Engaging People
  4. Application of Structure through Processes
  5. Continuous Improvement
  6. Decision Making based on Data
  7. Managing Relationships

The primary focus of Match's ISO9001 processes is quality management that enables us to meet customer requirements and to strive to exceed their expectations. At a minimum, we must always keep our promises, delivering on time, building quality products that remain reasonably priced.

  • We actively manage relationships with customers to achieve sustained success.
  • We determine and take actions on interested parties’ needs and expectations that can affect customer satisfaction.
  • We measure and monitor customer satisfaction and take appropriate actions.
  • We communicate customer needs and expectations throughout the organization.
  • We understand our customers’ current and future needs and expectations

Match believes that one key outcome of organisational leadership is alignment of purposes throughout our business. This is essential to establishing common purpose and direction and allows us to create conditions in which people are engaged in achieving Match´s quality objectives.

  • Establish a culture of trust and integrity.
  • Create and sustain shared values, fairness and ethical models for behaviour at all levels of the organization.
  • Communicate the organization’s mission, vision, strategy, policies and processes throughout the organization.
  • Encourage an organization-wide commitment to quality.

Match believes that to deliver Quality we require Competent, Empowered and Engaged people throughout the business. This requires us to constantly manage expectations, and to engage our people on the critical aspects of Quality Management.

  • Facilitate open discussion and sharing of knowledge and experience.
  • Recognize and acknowledge people’s contribution, learning and improvement.
  • Conduct surveys to assess people’s satisfaction, communicate the results, and take appropriate actions.
  • Communicate with people to promote understanding of the importance of their individual contribution.

Consistent and predictable results can only be achieved when activities are well defined, understood and managed as interrelated processes that function as a coherent system within our Value Chain.

  • Establish authority, responsibility and accountability for managing processes.
  • Determine process interdependencies and analyse the effect of modifications to individual processes on the system as a whole.
  • Ensure the necessary information is available to operate and improve the processes and to monitor, analyse and evaluate the performance of the overall system.
  • Manage risks that can affect outputs of the processes and overall outcomes of the quality management system.

We get things wrong sometimes, and that requires the commitment to not repeat mistakes, and it requires the humility to realise that we can always do better

  • Develop and deploy processes to implement improvement projects throughout the organization
  • Track, review and audit the planning, implementation, completion and results of improvement projects.
  • Integrate improvement considerations into the development of new or modified goods, services and processes.
  • Recognize and acknowledge improvement.

We believe everyone is entitled to their own opinion but not their own facts, and we are well aware that often it takes data and fact to benchmark ourselves and to measure improvements

  • Determine, measure and monitor key indicators to demonstrate the organization’s performance.
  • Ensure that data and information are sufficiently accurate, reliable and secure.
  • Make decisions and take actions based on evidence, balanced with experience and intuition.

To meet our customer´s needs sometimes we have to go the extra mile and that means having excellent working relationships with our suppliers. But our relationship with our staff is critical too.

  • Establish collaborative development and improvement activities with suppliers, partners and other interested parties.
  • Encourage and recognize improvements and achievements by suppliers and partners.
  • Measure performance and provide performance feedback to interested parties, as appropriate,
  • Establish relationships that balance short-term gains with long-term considerations.
  • Determine and prioritize interested party relationships that need to be managed.